Does my listing renew automatically?
Yes. An active listing renews monthly at $9.99 until the seller chooses Cancel renewal in the seller dashboard.
Help and support
Get the right help without the runaround.
Find quick answers below or send a support request for an account, listing, inquiry, billing, cancellation, privacy, or safety issue.
Common questions
How do I cancel a listing subscription?
Cancellation is optional and seller-initiated. Sign in, open your seller dashboard, and choose Cancel renewal beside the applicable listing. No further charge is scheduled, and listing access continues through the current paid period.
Are subscription payments refundable?
Subscription payments and renewals are non-refundable once processed, including partial billing periods, except where required by applicable law.
How do I contact a seller?
Open a published listing, sign in, and send an inquiry through the contact panel. Your verified account email is shared only with that seller so they can reply directly.
How do I report a listing?
Choose Report a listing in the support form and include the listing name or URL, what appears inaccurate or unsafe, and any non-sensitive evidence that helps us review it.
Billing and cancellation are governed by the marketplace terms.
Contact SBM
Submit a support request.
Support requests are recorded with a reference number so they can be reviewed and tracked.